Refund policy
If You’re Not Happy with your purchase:
- Damaged or Defective? Let me know within 7 days, and I will replace it or refund you, including shipping.
- Got the Wrong Item? If I made a mistake, contact me within 14 days, and we’ll make it right—no extra cost to you.
Changed Your Mind?
- You’ve got 3 days after receiving your order to decide. If it’s new/ unused you can send it back. Return shipping is on you, and there might be a small restocking fee.
How to Get a Refund or Return:
- Reach Out: Shoot me an email at sheshellshawaii@gmail.com with your order number and what’s up.
- Get the Details: I will give you the return info you need to send it back.
- Ship it Back: Pack it up like it came to you and ship it using a trackable method.
- Refund/Replacement: Once I receive the item(s) and check it out, I will process your refund or send out a replacement.
A Couple of Exceptions:
- SALE/ DISCOUNTED ITEMS ARE FINAL SALE!
- Custom or Personalized Items: Unless there’s an issue (like damage or a mistake on our part), custom items can’t be returned or refunded.
Got Questions?
Feel free to reach out anytime at sheshellshawaii@gmail.com
Mahalo for supporting my Lahaina Small Business!